Before filing a complaint concerning a Texas higher education institution, please read and follow the steps below. Only properly filed forms that comply with the steps will be considered for further review.
The role of the Texas Higher Education Coordinating Board (THECB) is to represent the state of Texas and regulate compliance with the laws that fall under the THECB’s authority. The THECB cannot offer legal advice to complainants and does not act as a student’s agent, representative, or attorney. Any information the THECB’s staff provides is not and should not be interpreted as legal advice or representation.
The authority of Texas Higher Education Coordinating Board is limited to that expressly granted by law and stipulated in the THECB rules. For example, a student’s eligibility for financial aid is determined by the student’s institution and the THECB generally does not have the authority to override the school’s determination.
Student complaints reporting violations to applicable statutes under Texas Education Code Chapters 54 and 61 and THECB rules under Title 19, Texas Administrative Code, Part 1 may be investigated by THECB.
- Anonymous Complaints
- Matters that are or have been in litigation
- Complaints about criminal matters
- Matters solely concerning grades, examination results, or evaluation of academic performance
- Matters solely related to student life such as housing, dining facilities, food service, code of conduct, or student activities and organizations
- Complaints about religious institutions relating solely to their religious (as opposed to secular) standards and religious programs of study
- Complaints concerning actions that occurred more than two years prior to filing a student complaint form with the THECB, unless the cause of the delay was the complainant’s exhaustion of the institution’s grievance procedures
- Complaints by former students more than one year after the student’s last date of attendance at the institution and more than 6 months after discovering the grounds for the complaint, unless the cause of the delay was the complainant’s exhaustion of the institution’s grievance procedures
More information can be found at Texas Administrative Code, Title 19, Section 1.113.
Texas Workforce Commission’s Career School Section – Addresses complaints concerning a non-degree granting career school’s policies, procedures, or programs, or concerning a career college’s policies, procedures or non-degree programs.
Texas Department of Licensing and Regulation – Addresses complaints concerning programs designed to facilitate receipt of a State of Texas license or other educational programs overseen by the agency (e.g., cosmetology, electrician programs).
U.S. Department of Education Office for Civil Rights – Enforces “federal civil rights laws that prohibit discrimination on the basis of race, color, national origin, sex, disability and age in programs or activities that receive federal financial assistance from the Department of Education.”
If your complaint pertains to Title IX, you can also file a complaint with the school’s Title IX coordinator whose information can be found on your institution’s website.
U.S. Department of Education Office of the Inspector General – Investigates fraud, waste, or abuse of federal student aid funds.
U.S. Department of Education Federal Student Aid’s Ombudsman – Helps resolve issues regarding federal student loans.
Consumer Protection Division of the Office of the Attorney General – Investigates complaints concerning violations of state consumer protection laws, such as laws related to fraud or false advertising.