SFAP Web Portals FAQs

The information provided in the answers below is to be used solely as a resource. The SFAP web portals, which include the Coordinating Board Pass (CBPass), MOVEit DMZ, and HelmNet, allow institutional staff to access FERPA regulated information. For compliance and security purposes, institutions are required to ensure only authorized personnel have access to these portals. User credentials should be reviewed and updated throughout the year.

To establish a new HelmNet user account, a System Authorization Form must be completed by the Director of Financial Aid. The form can also be used to update or remove a user’s account and is located on the Student Financial Aid Programs Information Webpage, in the “Online Resources” section, under “Forms”.

Resource:

  • To reset a password, submit a request in writing to: Useraccess@thecb.state.tx.us.
  • To unlock an account, call Financial Aid Services at (844) 792-2640 for assistance.

NOTE: Currently, the reset password option through the HelmNet login page is available only to students.

Step 1: Create a CBPass account:

  •   Navigate to the CBPass login page
  •   Click on Create one now! link
  •   Complete the CBPass - New User Registration

Step 2: After a CBPass account is created, login and complete the following:

  •   Click the MY ACCESS tab
  •   Select the Click to Request Access to another application link
  •   Select the appropriate program from the Select Application dropdown menu
  •   Click Request Access

Resource:

Yes. FileZilla can be used in addition to MOVEit DMZ. FileZilla is an application that is installed directly onto a user’s PC and MOVEit is a web-based platform that does not require installation.

NOTE: For technical assistance with FileZilla or MOVEit DMZ, submit an inquiry through CONTACT US (select “Financial Aid Question” as the Contact Reason).

To reset a password:

   Step 1: Navigate to the CBPass login page

   Step 2: Click on the “Forgot your Username or Password?” link

   Step 3: Enter your email address or user login name

   Step 4: Click Continue

  • The system sends an email from Mailbot@thecb.state.tx.us with a temporary access code and a link to reset your password (check your spam box if you do not receive an email)

   Step 5: Enter the Access Code provided on the password reset page

  • You will be prompted to reset your password

   Step 6: Click Continue

  • The CBPass login page appears and you may now log in with your new password

NOTE: Administrators cannot reset the three security questions. An account reset must be completed by the THECB. Institutional users must submit a request in writing providing their name and FICE to Useraccess@thecb.state.tx.us.

Resource: