Restricted Research - Award List, Note/Discussion Page

Fiscal Year: 2021

297  University of North Texas  (84593)

Principal Investigator: Dr. Jennifer Wallach

Total Amount of Contract, Award, or Gift (Annual before 2011): $ 5,000

Exceeds $250,000 (Is it flagged?): No

Start and End Dates: 9/2/20 -

Restricted Research: YES

Academic Discipline: 121800 - History

Department, Center, School, or Institute: College of Liberal Arts and Social Sciences

Title of Contract, Award, or Gift: Julia Child Food History Fellowship for Graduate Research

Name of Granting or Contracting Agency/Entity: Julia Child Foundation for Gastronomy and the Culinary Arts


Program Title: N/A


SAMs 1.2.1. Collecting reference statistics remains an important aspect of public services assessment models in academic libraries. Yet perceptions about consistent reporting gathered from recent surveys and a lack of sustained engagement with reporting activities and systems lead many to question if recording reference and informational interactions is worth the daily effort. Consolidation of service points and the removal of librarians from reference desk stations and scheduled reference shifts has enabled staff and student assistants to become the primary providers of reference services in many libraries. However, these groups of statistics recorders often do not receive consistent training for providing reference services or for recording statistics of those interactions. Likewise, they do not receive regular feedback or evaluation from supervisors regarding reference interactions, nor do they have the same access to engage with their personal transaction data within the current reporting system as most librarians do. It is theorized that the decline of reported reference interactions overall may in part be attributed to a lack of awareness of how and when reference interactions should be reported. Therefore, the main goal of this research project is to use the recent adoption of a new reporting system to study various methods of creating and sustaining engagement with reference assessment activities across different groups of reference service providers. In acknowledging that different employee groups have different expectations, duties, and skill levels, we hope to address how those differences might impact engagement for the long-term and routine activity of recording reference statistics.

Discussion: No discussion notes


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